Crystal Sanctuary

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Policies,Terms & Conditions


Booking Policy


To confirm a reservation we will require 50% of the total amount by bank transfer.

You are welcome to pay the full amount at the time of reserving if you wish, however, the transfer for the final 50% must reach us 14 days before your arrival.

The second payment can also be paid in cash on the day of arrival if you prefer.

All amounts must be settled in Euro.




Account name: JAMES MARTINEZ


IBAN: IT92J0853022505000219600128




You can also email/telephone your credit card details.


Terms & Conditions


We have a strict no smoking and non-prescription drugs policy at the retreat. We offer local free wine with the evening meal but guests are not allowed to bring their own alcohol to the retreat.

We also request that there is no food or drink taken other than in the dining area and in the garden.

We would like people to treat the house and garden with care and respect and to behave at all times as if it were their own.

Any damage to any of our property will be charged for in full.

We reserve the right to ask anyone to leave if we feel their behaviour is in any way disrespectful or disruptive.

In the event of a guest having to leave in these circumstances, there will be no refund.

Any lost property or items left behind that are not claimed within 3 months will be given to charity.

The Crystal Sanctuary accepts no responsibility for guests personal effects.


Health Policy


We ask you to make a full and honest health declaration at the time of booking regarding any ongoing incapacity or health issues, especially those that require a high level of care or medication.This is mainly for your own safety as well as your wellbeing.

We will not accept guests if we do not feel that we can cater for their needs properly.

We advise guests that the nearest hospital is about 45 minutes away (by car).


Insurance and Visas


We advise you to take full travel insurance cover for the duration of your trip.

If you are traveling on a European passport you will not need a visa.

For all other passports you should check visa requirements for Italy.



Special needs & Access


Please feel free to discuss with us any special needs prior to booking.




We do not accept pets.


Cancellation Policy


Bookings cancelled within 30 days of a retreat start date will be entitled to a 50% refund.

Bookings cancelled within 14 days of a retreat start date will not be entitled to a refund.

“No Shows” and guests who leave early will not be entitled to a refund.

Guests who wish to alter their booking to a new date will be accommodated whenever possible and an administrative charge will be made.


Privacy Policy


We do ask for some personal information from you during the booking process.

The purpose for this is to gain a better understanding of who you are and your needs.

The Crystal Sanctuary does not share any of your personal information with individuals, companies or any other bodies.

The Crystal Sanctuary will keep your personal information secure.




I confirm that I have read and fully understood the Policies, Terms & Conditions and understand that my stay at the Crystal Sanctuary includes the performance of alternative therapies which intend to assist with relaxation and stress reduction.


I confirm that I fully understand that the Crystal Sanctuary does not and is not licensed or qualified to provide any medical services or indeed maintain any medical facilities; we will not and cannot diagnose or treat any illnesses or medical conditions or prescribe any medication treatment whatsoever.


I confirm that I will make no claims whatsoever against the Crystal Sanctuary (and will hold them harmless and keep them indemnified from and against any claims) made in relation to any loss caused as a result of any complications arising from any medical conditions or issues which I may have and which may arise as a result of or during my stay at the Crystal Sanctuary.


I confirm that I have been advised that the nearest medical treatment centre is located in Cortemilia which is approximately 10 mins from the Crystal Sanctuary.

I confirm that I am aware that the nearest hospital is a 45 minute drive away from the Crystal Sanctuary and is clearly stated in the “Policies, Terms & Conditions” in the Health Policy section.

I have also stated all my known medical conditions as set out in this form and will keep the practitioners at the Crystal Sanctuary fully updated on my physical and mental well being.